- All Phones come with 30 days return. Please ensure that the the phone is checked and returned within this time frame to qualify for a full refund or replacement.
- If the product is not received in its original condition by us, we will be unable to refund it.
- Please take extra care to package the items carefully to avoid them being broken in transit as we can only refund items in an unbroken and sealable condition.
- Please email us through your purchased item in order to help us respond to you promptly.
- Refunds are usually processed within a few days of us receiving the item back.
- After 30 days you will only be covered under our 1 year return to base warranty for manufacturing defects only. Accidental and water damage are not covered.
- What to do if there is a problem- We are always here to help. Please email us and we will endeavour to assist.
- Our normal business hours are Monday to Friday 10:00 AM to 5:00PM
- We care about our valued customers and understand the concerns and frustrations you might have, and will try our best to resolve the issues. We strive to answer all emails as quickly as possible, but due to high email volume, it may take time for us to reply. Thank you in advance for your patience.